Immediately after installation, cover EM Marble surfaces to protect them from dirt and jobsite damages: this way you will preserve the beauty of the marble surface.

FIRST CLEANING

Once installation is completed, remove dust with a soft broom or vacuum, being careful not to scratch the surface.
A first deep cleaning can be carried out with a soft cloth and neutral pH (or slightly alkaline) detergent specifically designed for marble based engineered stones. Follow the recommendations of the detergent’s manufacturer. Cleaning machines are generally used for big commercial areas: make sure the abrasives of the pads or brushes are suitable for the marble surface you are cleaning. After cleaning, rinse thoroughly with water, making sure you remove any detergent residue that might diminish the brilliance and beauty of the flooring.

DAILY CLEANING

EM Marble products are mainly made of marble, and for daily cleaning we recommend the use of only neutral pH detergents for marble or marble based engineered stones. Carefully read the instructions on the detergent’s label and, in doubt, perform a test on a small, inconspicuous area.
The use of acidic or highly alkaline detergents can damage the surface of the marble.
How often the cleaning has to be repeated depends on the amount of foot traffic and how quickly the floor gets dirty. Before washing the floor, clean it carefully with a soft broom or vacuum. Then wash the floor with a soft cloth using
a neutral pH detergent diluted in water following the recommendations of the detergent’s manufacturer. Cleaning machines are generally used for big commercial areas: make sure the abrasives of the pads or brushes are suitable for the marble surface you are cleaning. After cleaning, thoroughly rinse with water, making sure you remove any detergent residue that might diminish the brilliance and beauty of the flooring.

CHEMICALS TO BE AVOIDED

Acidic liquids commonly used such as vinegar, lemon, soft drinks, fruit juices, wine, etc. can erode the tiles, causing the loss of brightness of EM Marble surfaces. Avoid exposing EM Marble to chemicals and solvents, especially paint removers, that might contain trichlorethane and methylene chloride. Keep solvents, acetone, alcohol, paint thinners, detergents containing bleach, laundry bluing, highly alkaline liquids such as bleach, caustic soda or oven cleaners, acids, oily soaps, descalers, markers or ink, abrasive and micro-abrasive detergents away from the surface. It is recommended, if possible, to quickly remove the substance from the surface and rinse thoroughly with water.
Avoid using any detergent not specifically designed for marble surface, especially acidic and highly alkaline determents. Finally, avoid using highly abrasive sponges that may scratch the surface.
It is recommended to use only a neutral silicone to install the quartz flooring.

SPECIAL SURFACE PROTECTION

On the market you can find many waxes and surface treatments specifically designed for marble based engineered stones, that help to enhance the surface’s brightness, to improve the resistance to pedestrian traffic or to protect the surface from a casual contact with staining liquids. These products help in protecting the surface, but don’t make it stain proof: they can help in prolonging the time frame needed to take action and clean the surface from a staining liquid, but do not offer any complete protection.

PERSONAL INFORMATION:
When you make a purchase in one of our stores or on our Websites or otherwise, create an account, join our Gift Registry, participate in a sweepstakes or contest or any other promotion, post a product review, engage with us on our various social media platforms, answer one of our surveys, apply for our credit card, or interact with us in any way, you may choose to give us personal information, such as: your name, email address, mailing address, ZIP code, phone number and credit card numbers. This allows us to provide you with our services, to process your transactions more efficiently and, ultimately, to give you a higher caliber of customer service. The decision to provide this information is optional. However, if you choose not to provide the requested information, you may not be able to use some or all of the features of our Websites or our services. Likewise, other companies also may forward to us additional personal information (such as, for example, names, mailing addresses and email addresses, as well as demographic and other usage information), when we have news or product offerings that may be of special interest to those individuals. We also may receive personal information through the use of social media websites and services or from other sources.

USAGE AND WEBSITE ACTIVITY INFORMATION:
When you visit our websites, we may collect more information: Your Internet service provider’s address, the name of the Website directing you, as well as your clicks and activity on our Websites. This anonymous usage information generally is not associated with your personal information. This tracking data helps us understand how to make our Websites more available and user-friendly to our customers.
We also gather customer information by taking note of the purchases you make. Think of it as a concierge service where customer preferences are remembered for future consideration. By looking at your purchases in context with marketing demographics or with information from companies whose products and services you may be interested in, it helps our buyers and merchandisers continue to seek out products and designs you may find relevant and unique.

SOCIAL MEDIA
We engage with customers on various social media platforms like Facebook, Twitter, Pinterest and Instagram. If you contact us on one of these platforms for customer service or otherwise, we may contact you via direct message. Those communications are governed by this policy as well as the policy of the relevant social media platform.

COOKIES AND OTHER TRACKING TECHNOLOGIES
“Cookies” are small amounts of data that are stored on your computer. They find their way to your browser via a Web server. Cookies flag information about your activity on our Websites. This information helps us improve our Websites and make them friendlier and easier to use and allows us to market to you more effectively. We never use cookies to save passwords, credit card numbers or other highly confidential information. However, we may use them and other tracking technologies to provide enhanced online marketing based on your interests and preferences.
To opt out of our cookies used for these personalized online ads, please click here. We will place an “opt-out cookie” on your computer should you opt out of the Service Providers who use cookies. The “opt-out cookie” is browser specific and device specific and only lasts until cookies are cleared from your browser or device. The opt-out cookie will not work for some cookies that are important to how our websites and mobile apps work (“essential cookies”). If the cookie is removed or deleted, if you upgrade your browser or if you visit us from a different computer, you will need to return to this form to re-select your preferences. If you would like to opt out of accepting cookies altogether, you can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. However, certain features of our web sites or other services may not work if you delete or disable cookies.
Web cookies are used in some email messages and on our Websites to help us measure the effectiveness of those emails and for other analytical purposes. You can “opt out” of this email cookie at any time by deleting your name from our email mailing list(s), as detailed below.
We also contract with a Service Provider to help us assess visitation to our Websites. To do this, we place small pixel tags and cookies on our Websites. While these do allow our Service Provider to track your visits, the data retrieved cannot be used for any reason without our authorization. Although our Service Provider logs the information about your visit, we control how that data may and may not be used. We may track this information across the different devices you use to access the Websites. You can opt out of this Website analysis tool by clicking here .

HOW WE USE YOUR INFORMATION
The personal information we collect is primarily intended to communicate with you, to offer better customer service, and to improve communications. The customer information from our brands may be combined to provide greater security and inform customers of products and services that may interest them. When a purchased item is not immediately available, many of our customers appreciate receiving an email to update the status of their order. We also may need to contact customers by phone, postal mail or email if questions arise regarding their orders. We also use personal information to send you information about products, services, and promotions that we think will be of interest to you.
When you shop at one of our stores, order from our catalogs or visit us online, it is also an opportunity for you to provide us with information and feedback that helps us continue to bring new ideas, unique products and a creative approach to shopping for your home.

THIRD-PARTY SERVICE PROVIDERS
In order to serve you better, we may at times contract with other companies (“Service Providers”) to help us process information and provide other services to us. For instance, their assistance can help us fulfill customer orders, manage, store and enhance customer data, send marketing, run promotions, and provide other services. For your security, these companies are bound by our nondisclosure agreements or other contractual arrangements to provide privacy protection for your information.

ADVERTISING AND ONLINE TRACKING
We contract with Service Providers to place our banner advertising on other websites. These Service Providers may collect information from us about your visits to our Websites and stores, and your interaction with our products and services. They also may use this information to tailor banner advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is technology used by major websites. Regardless of anything contrary in this Privacy Policy, personal information may be shared with our Service Provider and its service providers, including, without limitation, your name, postal address and email address, as well as a record of any transactions you conduct on our Website or offline in order to deliver banner advertisements and other advertising tailored to your interests when you visit certain websites. We may track this information across the different devices you use to access the Websites. Our trusted Service Provider will keep this data anonymous and will not share any personal information with any other third parties, except as required to provide this service.
Our systems do not recognize browser “Do Not Track” signals, but several of our service providers who utilize these cookies and other tracking technologies on our Websites enable you to opt out of this type of advertising. To opt out of these ads, please click here. Please also visit the Network Advertising Initiative (http://www.networkadvertising.org/managing/opt_out.asp) or the Digital Advertising Alliance (http://www.aboutads.info/choices/) to learn more about the use of this information by our Service Provider or to choose limited use of this information by opting out of interest-based online advertising. We also provide you with additional tools to opt out of marketing from us or certain transfers of your information. Please see the Your Information Sharing Choices section and the Remove Your Name From Our Lists at Any Time section of this Privacy Policy for more information.

INFORMATION SHARING
We may share your customer information with other select companies whose products and services you may find useful. These companies may contact you in order to provide you with information about these products and services.
Information sharing also helps us to guard against potential fraud and other wrongdoing. We review transactions internally on a regular basis to identify potential concerns, and we partner with select outside companies to further enhance our ability to ensure that fraudulent orders and/or potentially damaging worms, viruses and other types of malware do not interfere with our ability to provide the best possible products, value and services to you and to our other valued customers.

YOUR INFORMATION SHARING CHOICES
We appreciate and respect that not all customers may wish to benefit from the opportunity to share information with other select companies. If you do not want us to share your personal information for marketing purposes, please immediately contact us and we will remove your name from lists we share with other companies. When contacting us, please clearly state your request, including your name, mailing address, email address and phone number. After we process your request, your personal information will no longer be shared for marketing purposes.
It is important to understand that with some companies or online partners, your information must be shared in order to receive their services.
For instance, when you order a large furniture item, we may send your name, address, email address and phone number to our shipping vendor, allowing you to access their online delivery scheduling system. Our vendor does not share your personal information with third parties; it is used strictly to coordinate and complete your shipment.
Opting out of sharing your information for marketing purposes will not prevent your relevant information from being provided to shippers when you order products for delivery or from other sharing for non-marketing purposes. Similarly, this will not prevent us from sharing information as and to the extent it is combined or aggregated (in a non-personally identified manner) or otherwise analyzed by us or our Service Providers.
Your information may be shared among the BiancoBianco  brands, including BiancoBianco and BB.
If you have installed our mobile app, we may send push notifications to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

UPDATE YOUR INFORMATION
Updating your contact information is quick and easy. Just contact us – include your previous and current full name, mailing address, email address and phone number or make changes directly through your account.Please understand updates may take some time to process.

REMOVE YOUR NAME FROM OUR LISTS AT ANY TIME
To delete your name from our email contact lists, please follow these simple email opt-out instructions. Please note that, to provide you with more control of your experience with us, opting out of one brand does not automatically opt you out of our other brands. For example, if you click through to opt out of emails from BB, you will not be opted out of emails from BiancoBianco ; if you wish to opt out of emails from BiancoBianco , you must visit the BiancoBianco opt out page and follow the opt out instructions.
To request to have your name removed from the catalog mailing list, please complete this quick catalog opt-out form. We appreciate your patience while we process your request. When you make subsequent purchases at BiancoBianco, you may provide contact information for customer service only, and request that your name not be forwarded to either mailing list. If you have already opted out, you do not need to opt out again; your information will not be used for purposes other than the customer service you have requested, unless you affirmatively ask to opt in again, in which case you will be opted in and will receive emails from us until you again request to be opted out again.

NOTICE TO FLORIDA RESIDENTS/YOUR FLORIDA PRIVACY RIGHTS
As set forth in this Privacy Policy, we offer our customers the ability to opt out of sharing personal information with third parties for their direct marketing purposes. To make such a request, follow email opt-out instructions AND / OR catalog opt-out form, and clearly state your request, including your name, mailing address, email address and phone number. Please see the Your Information Sharing Choices section of this Privacy Policy for additional information.

PROTECTING CHILDREN’S PRIVACY
We adhere to a strict privacy code regarding children and do not knowingly accept personal information from any child under the age of 13. If it is brought to our attention that we have inadvertently received personal information from a child under 13, we will immediately remove all personal and identifiable information from our records in compliance with the Children’s Online Privacy Protection Act of 1998. In addition, we will not disclose this information to any other companies. California users under the age of 18 may request the removal of their content or information publically posted on the Website by e-mailing us at the appropriate brand’s customer service email address identified below. Please note that most of the user content that appears on our Website is stored and controlled by third party providers; thus, complete and comprehensive removal of the content may not be possible.

BE CAREFUL WHEN YOU SHARE INFORMATION WITH OTHERS
Please be aware that whenever you share information on a publicly available area of our Websites, such as in a product review, that information may be accessed by others. In addition, please remember that when you share information in any other communications with third parties, that information may be passed along or made public by others. This means that anyone with access to such information can potentially use it for any purpose, including sending unsolicited communications.

LINKS TO SITES AND SERVICES
At times, we provide links our customers may be interested in, including links to social media sites such as, for example, Facebook, Twitter or Pinterest. We are not responsible for these websites, which have their own privacy policies and privacy practices to which you may be subject. When visiting our presence on social media or other tools, you will be subject to those websites’ privacy policies. If you visit our Websites through a link from another website, you may be subject to that website’s privacy policy as well. If you choose to explore these websites and services, we suggest that you carefully review their individual privacy policies. See our Terms of Use for further information about use of social media.

COMPLIANCE WITH LAWS AND LAW ENFORCEMENT
We cooperate with government and law-enforcement officials and private parties to enforce and comply with the law. We may disclose personal information and any other information about you to government or law-enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate in order to respond to legal requests (including court orders and subpoenas); to protect our safety, property or rights or those of any third party; to prevent or stop any illegal, unethical or legally actionable activity; or to comply with the law.

INFORMATION SECURITY
We take our customers’ personal information seriously and take steps to protect our customers’ personal information against loss, misuse, alteration and unauthorized access. We use encryption technology whenever receiving and transferring your payment information on our Websites.

ABOUT SSL CERTIFICATES
When you make a purchase online, either a solid key or a locked padlock icon will appear in the lower right of your browser window. This icon indicates that your transaction session is secured through Secure Sockets Layer (SSL). If one of these icons does not appear, please contact us at (800) 967-6696 to complete your purchase.

YOUR RESPONSIBILITIES
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You are responsible for all activities that occur under your account or password. As a result, it is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a computer that others may have access to.

A PRIVACY PROMISE
We support and adhere to the guidelines and practices adopted by the Direct Marketing Association’s Privacy Promise and the Digital Advertising Alliance Self-Regulatory Principles for Online Behavioral Advertising. In doing so, we agree to comply with a customer’s requests to not share their information with other companies or to contact them for marketing purposes by postal mail, telephone, email or through online behavioral advertising.
If at any time, as a customer, you believe we are not committed to its Privacy Policy, please contact us. You also may contact the DMA’s Committee on Ethical Business Practices at mgoldberger@the-dma.org.

PROCESSING IN THE UNITED STATES
Please be aware that your personal information and communications may be transferred to and maintained on servers or databases located outside your state, province or country. If you are located outside the United States, please be advised that we process and store all information in the United States. The laws in the United States may not be as protective of your privacy as those in your location. By using our Websites or our services, you agree that the collection, use, transfer and disclosure of your personal information and communications will be governed by the applicable laws in the United States.

ARBITRATION AGREEMENT & WAIVER OF CERTAIN RIGHTS
You and we agree that we will resolve any disputes between us through binding and final arbitration instead of through court proceedings. You and we hereby waive any right to a jury trial of any Claim. All controversies, claims, counterclaims, or other disputes arising between you and us relating to this Privacy Policy or the Websites (each a “Claim”) shall be submitted for binding arbitration in accordance with the Rules of the American Arbitration Association (“AAA Rules”). The arbitration will be heard and determined by a single arbitrator. The arbitrator’s decision in any such arbitration will be final and binding upon the parties and may be enforced in any court of competent jurisdiction. The parties agree that the arbitration will be kept confidential and that the existence of the proceeding and any element of it (including, without limitation, any pleadings, briefs or other documents submitted or exchanged and any testimony or other oral submissions and awards) will not be disclosed beyond the arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration or by applicable disclosure rules and regulations of securities regulatory authorities or other governmental agencies.
If you demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, we will pay as much of the administrative costs and arbitrator’s fees required for the arbitration as the arbitrator deems necessary to prevent the cost of the arbitration from being prohibitive. In the final award, the arbitrator may apportion the costs of arbitration and the compensation of the arbitrator among the parties in such amounts as the arbitrator deems appropriate.
This arbitration agreement does not preclude you or us from seeking action by federal, state, or local government agencies. You and we also have the right to bring qualifying claims in small claims court. In addition, you and we retain the right to apply to any court of competent jurisdiction for provisional relief, including pre-arbitral attachments or preliminary injunctions, and any such request shall not be deemed incompatible with this Privacy Policy, nor a waiver of the right to have disputes submitted to arbitration as provided in this Privacy Policy.
Neither you nor we may act as a class representative or private attorney general, nor participate as a member of a class of claimants, with respect to any Claim. Claims may not be arbitrated on a class or representative basis. The arbitrator can decide only your and/or our individual Claims. The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated.
If any provision of this Section is found to be invalid or unenforceable, then that specific provision shall be of no force and effect and shall be severed, but the remainder of this Section shall continue in full force and effect. No waiver of any provision of this Section of the Privacy Policy will be effective or enforceable unless recorded in a writing signed by the party waiving such a right or requirement. Such a waiver shall not waive or affect any other portion of this Privacy Policy. This Section of the Privacy Policy will survive the termination of your relationship with us.

THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN AAA RULES, AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OF RELIEF. OTHER RIGHTS THAT YOU OR WE WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION.

PRIVACY POLICY UPDATES
Efforts to bring new services, ideas and partners to benefit our customers may make it necessary to amend our Privacy Policy. If this occurs, we will post the new policy on our Websites and in our stores. Once posted, the new policy will go into effect immediately, replacing any previously stated policy. Your continued use of our Websites or services constitutes your consent to the revised Privacy Policy.

2. VAT/TAX: Are subect to vary based on local country laws and regulations.

3. Delivery: The delivery time indicated on order confirmation is an estimate: for this reason it do not bind the company and it can be modified with reasonable delay.

4. Transport: The goods always travel at the risk and danger of the Customer, even if shipped carriage free or with a courier suggested by BIANCOBIANCO HOME, LLC.

5. Packing: The standard packaging is in carton and all the products are packed in the best suitable way and they are checked in order to avoid any damage caused by transportation. The client is responsible for safe and sound unpacking and the company declines any responsibility for damages caused by improper unpacking.

6. Complaints/Return Good: Any complaint based on defective goods or their failure to conform to the Order must be effected in writing and accompanied by sufficient proof no later than 8 ( eight ) days from the receipt of each shipment or, in the event of faults or defects which are not easy to recognize, no later than 8 ( eight ) days from the related discovery. Any complaint must be accompanied by all the documentation necessary to prove the existence of the defect. The return of the goods, irrespective of the reason for the same, will not be accepted if without the prior written consent of BIANCOBIANCO HOME, LLC and if not accompanied by all original labels, if any, including all parts and accessories.

The warranty provided by BIANCOBIANCO HOME, LLC will be limited to either the return of the price in exchange for the return of the goods or, at BIANCOBIANCO’s unchallengeable discretion, the replacement of the Product to which the above-mentioned warranty applies. Each and every cost related to the transport for the return or replacement of the defective goods will be exclusively borne by the Customer.

7. Inspection and Acceptance: Any request of photographic documentation of the ordered produts must be communicated upon confirmation of the order. If it is requested when the items have been packed or ready for the shipping, BIANCO BIANCO HOME, LLC will have the right to charge for any cost

8. Changing of Products: BIANCOBIANCO HOME, LLC reserved the right to t he produc ts at a ny tim e an d witho ut notic e, f or techinical-producti on reason.

9. Special Requests for Modifications to Standard Products: Modifications of some products are possibile only if explicitly approved in writing, with a minimum increase of 30% of the price. Generally speaking, cost and delivery are considered and extimated case by case.

10. Products Quality: Any differences in color tons, grain, cross section, etc., from the pricelist shall not be considered a non-comformity or defect.

11. Material Samples: Colours and details of fabric and leather sample have to be considered indicative, as it is techinically impossibile to keep the same tonality. Moreover, eventual leather imperfections are normal as characteristics of the quality of the leather itself.

12. Warranty: The products respond to the best manufacturing practice and they are free from any defects for a period of 24 months from the day of the delivery. The warranty is considered when used in standard conditions, but it is excluded in case of improper use, bad maintenance or in case of damages not due to BIANCOBIANCO’s fault.

13. Payments: Payments shall be made in accordance with terms and conditions of the proforma invoice issued by BIANCOBIANCO HOME, LLC.

14. Technical Property of Products: All our products are coceived, designed, developed and manifactured by BIANCOBIANCO HOME, LLC, for this reason it is expressly forbidden from using the intellectual property rights owned by BIANCOBIANCO HOME, LLC for promotional/advertising purposes without BIANCOBIANCO’s prior written consent. The Parties acknowledge that any acts of reproduction or imitation of the Products, design, models and/or trademarks by the Customer, whether in whole or in part or directly or indirectly, will be forbidden and will constitute, interalia, an act of unfair competition.